Cookie Policy

Cookie Policy

Last Updated: February 2026

1. Introduction

This Cookie Policy explains how FluxIT Service ("we", "us", or "our") uses cookies and similar technologies when you visit our website at gazduire.fluxit.ro and related services. This policy provides detailed information about what cookies are, how we use them, and how you can manage your cookie preferences.

By using our website, you consent to the use of cookies in accordance with this Cookie Policy. If you do not agree to our use of cookies, you should adjust your browser settings accordingly or refrain from using our website.

2. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, smartphone) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

2.1 Types of Cookies

Session Cookies: Temporary cookies that expire when you close your browser. They enable websites to link your actions during a browsing session.

Persistent Cookies: Cookies that remain on your device for a set period or until you delete them. They help websites remember your preferences and actions across multiple sessions.

First-Party Cookies: Set by the website you're visiting. Only that website can read these cookies.

Third-Party Cookies: Set by a domain other than the website you're visiting. Often used for advertising and analytics purposes.

3. How We Use Cookies

We use cookies for several purposes to enhance your experience on our website:

3.1 Essential Cookies

These cookies are necessary for the website to function properly and cannot be disabled in our systems.

Purpose:

  • Maintain your session when logged in to your account
  • Remember your authentication status
  • Enable security features and fraud prevention
  • Process payments and complete transactions
  • Load balance and maintain website performance

Examples:

  • Session identifiers
  • Authentication tokens
  • Security tokens
  • Load balancing cookies

Duration: Session cookies (deleted when browser closes) or up to 24 hours

Legal Basis: These cookies are essential for providing services you've requested and do not require consent under GDPR.

3.2 Functionality Cookies

These cookies enable enhanced functionality and personalization.

Purpose:

  • Remember your language preference
  • Remember your theme choice (light/dark mode)
  • Store your timezone settings
  • Remember your display preferences
  • Save your recent searches or favorite items

Examples:

  • Language preference: language=en
  • Theme preference: theme=dark
  • Timezone: timezone=Europe/Bucharest

Duration: Up to 12 months

3.3 Analytics and Performance Cookies

These cookies help us understand how visitors interact with our website by collecting anonymous information.

Purpose:

  • Count visitor numbers and analyze traffic patterns
  • Measure website performance and loading times
  • Identify popular pages and content
  • Track navigation paths to improve user experience
  • Detect and diagnose technical problems

Third-Party Services: We may use the following analytics services:

  • Google Analytics - to analyze website traffic and user behavior
  • Matomo (self-hosted) - for privacy-focused analytics

Examples:

  • _ga - Google Analytics visitor identification
  • _gid - Google Analytics session identification
  • _pk - Matomo visitor tracking

Duration: Up to 24 months

Data Collected:

  • Pages visited and time spent on each page
  • Browser type and version
  • Operating system
  • Screen resolution
  • Referring website
  • Geographic location (country/city level)
  • IP address (anonymized)

Note: Analytics data is aggregated and anonymized. We do not track personally identifiable information through analytics cookies.

3.4 Advertising and Marketing Cookies (If Applicable)

Currently, we do not use advertising cookies. If this changes in the future, we will update this policy and request your consent.

4. Third-Party Cookies

Some cookies on our website are set by third-party services that appear on our pages. We do not control these cookies. Please review the privacy policies of these third-party services:

4.1 Payment Processors

  • Netopia Payments - processes card payments
  • PayPal - alternative payment method

These services may set cookies to prevent fraud and secure transactions.

4.2 Social Media Integration (If Applicable)

If we embed social media content (such as YouTube videos or social sharing buttons), these platforms may set their own cookies:

  • Facebook
  • Twitter/X
  • LinkedIn
  • YouTube

4.3 Live Chat and Support Tools

If we use live chat functionality, the chat provider may set cookies to:

  • Maintain conversation continuity
  • Remember previous interactions
  • Track response times

5. Cookie Consent and Management

5.1 Your Choices

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences through:

Cookie Consent Banner: When you first visit our website, you'll see a cookie banner allowing you to accept or customize your cookie preferences.

Browser Settings: You can configure your browser to refuse all cookies or alert you when cookies are being sent.

Opt-Out Tools: You can opt out of analytics tracking using browser extensions like:

  • Google Analytics Opt-out Browser Add-on
  • Privacy Badger
  • uBlock Origin

5.2 How to Control Cookies Through Your Browser

Google Chrome

  1. Click the three-dot menu (⋮) → Settings
  2. Privacy and security → Cookies and other site data
  3. Choose your preferred setting

Mozilla Firefox

  1. Click the menu (☰) → Settings
  2. Privacy & Security → Cookies and Site Data
  3. Select your preferences

Safari

  1. Preferences → Privacy
  2. Choose to block all cookies or specific types

Microsoft Edge

  1. Settings → Privacy, search, and services
  2. Cookies and site permissions → Manage and delete cookies

Warning: Disabling essential cookies may prevent you from using important features of our website, such as logging in or making purchases.

5.3 Mobile Device Settings

iOS (iPhone/iPad)

Settings → Safari → Privacy & Security → Block All Cookies

Android

Settings → Privacy → Cookies (varies by browser)

6. Do Not Track (DNT) Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked. Currently, there is no industry-wide standard for DNT signals, and our website does not respond to DNT signals. However, you can still control cookies through your browser settings and our cookie consent tool.

7. Data Protection and Privacy

7.1 Personal Data in Cookies

Most cookies we use do not contain personal data. When cookies do contain information that could identify you (such as session IDs linked to your account), we treat this as personal data under GDPR and the Romanian Data Protection Law.

7.2 Cookie Data Retention

  • Session cookies: Deleted immediately when you close your browser
  • Functional cookies: Retained for up to 12 months
  • Analytics cookies: Retained for up to 24 months
  • Essential cookies: Retained as long as necessary for service functionality

7.3 International Data Transfers

Some third-party services (such as Google Analytics) may transfer cookie data outside the European Economic Area (EEA). We ensure that appropriate safeguards are in place, such as:

  • EU Standard Contractual Clauses
  • Adequacy decisions by the European Commission
  • Privacy Shield Framework (where applicable)

8. Cookies We Use - Detailed List

Essential Cookies

Cookie Name Purpose Duration Type
BOXCLSESS Session management and authentication Session First-party
csrf_token Security - prevents CSRF attacks Session First-party
cookie_consent Stores your cookie preferences 12 months First-party

Functional Cookies

Cookie Name Purpose Duration Type
language Remembers your language choice 12 months First-party
theme Remembers your theme preference 12 months First-party
timezone Stores your timezone setting 12 months First-party

Analytics Cookies (Optional)

Cookie Name Purpose Duration Type
_ga Google Analytics - visitor identification 24 months Third-party
_gid Google Analytics - session identification 24 hours Third-party
_gat Google Analytics - throttle request rate 1 minute Third-party

9. Other Tracking Technologies

In addition to cookies, we may use other tracking technologies:

9.1 Web Beacons (Pixel Tags)

Small transparent images embedded in web pages or emails to track user behavior. We may use these for:

  • Email open rates
  • Page view tracking
  • Conversion tracking

9.2 Local Storage

HTML5 local storage allows websites to store data locally in your browser. We may use local storage for:

  • Caching frequently accessed data
  • Storing user preferences
  • Offline functionality

You can clear local storage through your browser's developer tools or privacy settings.

9.3 Fingerprinting

We do not use browser fingerprinting techniques to track users across websites.

10. Children's Privacy

Our services are not directed at children under 16 years of age. We do not knowingly collect personal information from children through cookies. If you believe a child has provided us with personal data through cookies, please contact us at privacy@fluxit.ro so we can delete it.

11. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business practices. When we make significant changes, we will:

  • Update the "Last Updated" date at the top of this policy
  • Notify you via email (if you have an account with us)
  • Display a prominent notice on our website
  • Request renewed consent if required by law

We encourage you to review this Cookie Policy periodically to stay informed about our use of cookies.

Previous versions:

  • Version 1.0 - September 2025

12. Your Rights Under GDPR

Under the General Data Protection Regulation (GDPR) and Romanian data protection laws, you have the following rights regarding personal data collected through cookies:

  • Right to Access: Request information about cookies and data collected
  • Right to Rectification: Correct inaccurate cookie-related data
  • Right to Erasure: Request deletion of cookie data
  • Right to Restriction: Limit how we use cookie data
  • Right to Data Portability: Receive your data in a portable format
  • Right to Object: Object to certain types of cookie processing
  • Right to Withdraw Consent: Withdraw cookie consent at any time

To exercise these rights, contact us at privacy@fluxit.ro or through your account settings.

13. Contact Information

If you have questions or concerns about our use of cookies or this Cookie Policy, please contact us:

Email: privacy@fluxit.ro Data Protection Officer: dpo@fluxit.ro Support: support@fluxit.ro Phone: +40 746 358 948 (9:00 AM - 6:00 PM EET, Mon-Fri) Address: FluxIT Service Bucharest, Romania

Client Portal: https://gazduire.fluxit.ro

14. Supervisory Authority

If you believe we have not handled your cookie data properly, you have the right to lodge a complaint with the Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP):

ANSPDCP Address: B-dul G-ral. Gheorghe Magheru 28-30, Sector 1, București Phone: +40 21 252 5599 Email: anspdcp@dataprotection.ro Website: www.dataprotection.ro

Summary: We use cookies to improve your experience, analyze traffic, and maintain security. Essential cookies are necessary for the website to function, while analytics cookies help us improve our services. You can manage your cookie preferences at any time through your browser settings or our cookie consent tool.

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